{"id":691,"date":"2021-01-14T07:56:05","date_gmt":"2021-01-14T07:56:05","guid":{"rendered":"https:\/\/merchandiser-demo.getbowtied.com\/?page_id=691"},"modified":"2025-09-24T08:46:03","modified_gmt":"2025-09-24T08:46:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/oulama.com\/?page_id=691","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h2>\n<\/div><\/div>\n\n\n\n
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Shopping Info<\/h2>\n<\/div>\n\n\n\n
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Q: How long does delivery take within the EU?<\/h3>\n\n\n\n

A: Standard delivery usually takes 3\u20137 business days depending on your location. For remote areas, it may take a bit longer.<\/p>\n\n\n\n

Q: Do you ship internationally?<\/strong><\/p>\n\n\n\n

A: Yes, we ship worldwide. Delivery times vary by country, typically 7\u201314 business days outside the EU.<\/p>\n\n\n\n

Q: Do you offer free shipping?<\/strong><\/p>\n\n\n\n

A: Yes. Orders above 40\u20ac within the Netherlands and 100\u20ac within the world qualify for free standard shipping.<\/p>\n\n\n\n

Q: Can I track my order?<\/strong><\/p>\n\n\n\n

A: Absolutely. Once your order is shipped, you\u2019ll receive a tracking link via email to follow your package in real time.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Payment Info<\/h2>\n<\/div>\n\n\n\n
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Q: Which payment methods do you accept?<\/strong>
A: We accept major credit and debit cards (Visa, MasterCard), PayPal, and trusted local payment options available at checkout.<\/h3>\n\n\n\n

Q: Is my payment secure?<\/strong>
A: Yes. All transactions are encrypted using SSL technology and processed through certified payment gateways. Your card details are never stored on our servers.<\/p>\n\n\n\n

Q: Do you accept PayPal?<\/strong>
A: Yes, PayPal is available for most countries. It\u2019s one of the most secure and convenient options for international payments.<\/p>\n\n\n\n

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Orders and Returns<\/h2>\n<\/div>\n\n\n\n
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\u2753 Orders & Returns \u2013 FAQ<\/h1>\n\n\n\n

Q: Can I return personalized\/custom products?<\/strong>
A: No. Customized items (with your own design or text) cannot be returned, unless we made a mistake or the product is defective.<\/p>\n\n\n\n

Q: How long do I have to return a non-customized product?<\/strong>
A: You can return non-customized products within 14 days<\/strong> of delivery.<\/p>\n\n\n\n

Q: Who pays for return shipping?<\/strong>
A: For standard returns, the customer covers the return shipping costs. If the item is defective or we made an error, we will cover the cost.<\/p>\n\n\n\n

Q: What if my product is faulty or damaged?<\/strong>
A: If your product is defective, damaged, or incorrect, you can return it within 30 days<\/strong> and we will pay for the return shipping.<\/p>\n\n\n\n

Q: Do you offer free shipping?<\/strong>
A: Yes. Orders above \u20ac40 within the Netherlands<\/strong> and above \u20ac100 internationally<\/strong> qualify for free shipping.<\/p>\n\n\n\n

Q: What happens if I return part of my order that qualified for free shipping?<\/strong>
A: If the remaining value of your order falls below the free shipping threshold (\u20ac40 NL \/ \u20ac100 international), the original shipping cost will be deducted from your refund.<\/p>\n\n\n\n

Q: What if I return my entire order?<\/strong>
A: If you return the full order, the original shipping cost will also be deducted from your refund.<\/p>\n\n\n\n

Q: How and when will I receive my refund?<\/strong>
A: Once we receive and inspect your return, refunds are processed within 5\u20137 business days<\/strong> to your original payment method.<\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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