Shopping Info

Q: How long does delivery take within the EU?

A: Standard delivery usually takes 3–7 business days depending on your location. For remote areas, it may take a bit longer.

Q: Do you ship internationally?

A: Yes, we ship worldwide. Delivery times vary by country, typically 7–14 business days outside the EU.

Q: Do you offer free shipping?

A: Yes. Orders above 40€ within the Netherlands and 100€ within the world qualify for free standard shipping.

Q: Can I track my order?

A: Absolutely. Once your order is shipped, you’ll receive a tracking link via email to follow your package in real time.

Payment Info

Q: Which payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard), PayPal, and trusted local payment options available at checkout.

Q: Is my payment secure?
A: Yes. All transactions are encrypted using SSL technology and processed through certified payment gateways. Your card details are never stored on our servers.

Q: Do you accept PayPal?
A: Yes, PayPal is available for most countries. It’s one of the most secure and convenient options for international payments.

Orders and Returns

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❓ Orders & Returns – FAQ

Q: Can I return personalized/custom products?
A: No. Customized items (with your own design or text) cannot be returned, unless we made a mistake or the product is defective.

Q: How long do I have to return a non-customized product?
A: You can return non-customized products within 14 days of delivery.

Q: Who pays for return shipping?
A: For standard returns, the customer covers the return shipping costs. If the item is defective or we made an error, we will cover the cost.

Q: What if my product is faulty or damaged?
A: If your product is defective, damaged, or incorrect, you can return it within 30 days and we will pay for the return shipping.

Q: Do you offer free shipping?
A: Yes. Orders above €40 within the Netherlands and above €100 internationally qualify for free shipping.

Q: What happens if I return part of my order that qualified for free shipping?
A: If the remaining value of your order falls below the free shipping threshold (€40 NL / €100 international), the original shipping cost will be deducted from your refund.

Q: What if I return my entire order?
A: If you return the full order, the original shipping cost will also be deducted from your refund.

Q: How and when will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.